NYC Mayor's Management Report shows better agency performance

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New York City agencies improved their performance in many categories including emergency response times during the 2017 fiscal year, according to the Mayor's Management Report released on Monday.

The analysis of city agencies’ performance from July 1, 2016 to June 30 said traffic deaths, fire fatalities and murders all decreased while the use of alternative transportation options increased.

This year marks the 40th anniversary of the report’s first release, which is now mandated by the City Charter and uses various indicators to measure and track the city’s progress on a variety of goals and implementation of services to achieve them.
“The Mayor’s Management Report isn’t just a collection of numbers, or a tool of good government. It’s also a statement of who we are as New Yorkers and the kind of leadership we demand from those who serve us,” said Mayor Bill de Blasio. “As New Yorkers strive to deepen the progress we’ve made together, the need for strategic, data-driven decision making has never been greater.”

The report was created after the 1970s fiscal crisis with the first MMR published by the Beame administration. It was devised in an effort to control an unwieldy management-by-crisis approach to delivering services.

The 2017 report said:

  • Murder and non-negligent manslaughter decreased 12.0% to 300 from 341; major felony crime decreased 6.3% to 98,991 from 105,614.
  • The end-to-end emergency response time by the NYPD declined across the board: for all crimes in progress by 29 seconds to 10:06 from 10:35; for critical crimes in progress by 20 seconds to 6:49 from 7:09; and for serious crimes in progress by 34 seconds to 8:50 from 9:24.
  • Civilian fire fatalities decreased 32.8% to 43 from 64 and structural fires decreased 3.1% to 26,075 from 26,922.
  • For life-threatening medical emergencies, end-to-end combined response time by NYFD ambulance and fire units fell 8 seconds to 8:09 from 8:17; end-to-end average response time by ambulance units decreased 13 seconds to 8:56 from 9:09.
  • Citywide traffic fatalities declined 10.6% to 211 from 236. Traffic fatalities of motorists and passengers decreased 25.0% to 63 from 84 and of bicyclists and pedestrians by 2.6% to 148 from 152.
  • The use of transportation options increased as Staten Island Ferry ridership rose 3.7% to 23,920,000 from 23,067,000. Average monthly ridership on the East River ferry rose 3.5% to 136,463 from 131,896. Citi Bike trips rose 22.5% to 14,981,000 from 12,234,000 as annual memberships rose 73.3% to 198,858 from 114,779.
  • Families with children entering the shelter system fell 5.4% to 12,595 from 13,311.
  • NYCHA applicants placed through Section 8 vouchers increased 61.7% to 2,758 from 1,706.
  • The percentage of adults without health insurance decreased to 10.9% from 12.6%.
  • Streets rated acceptably clean increased 0.9% to 95.9% from 95% while sidewalks rated acceptably clean increased 0.8% to 97.3% from 96.5%.
  • Students in grades 3 to 8 meeting/exceeding standards in English increased 6.4% to 40.6% from 38.0% and meeting/exceeding standards in Math increased 3.7% to 37.8% from 36.4%.
  • MWBEs that were certified increased 13.4% to 5,122 from 4,516 and the annual re-certification rate went up 8.4% to 61.8% from 53.4%.
  • MWBEs awarded city contracts increased 11.9% to 1,131 from 1,011 and MWBEs that were awarded contracts after receiving procurement and capacity building assistance increased 14.0% to 824 from 723.

“The MMR and the Mayor’s Office of Operations were created 40 years ago,” said said Emily W. Newman, Acting Director of the Mayor’s Office of Operations. “Today, the MMR continues to be a standard of good government that the Mayor's Office of Operations is proud to lead.”

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