The new fiscal control board that oversees Greater Boston's mass transit system is tightening its oversight of commuter rail subcontractor Keolis.

Following a record 110-inch snowfall winter that at times stranded passengers, the Massachusetts Bay Transportation Authority's Fiscal and Management Control Board signed off an MBTA plan to require a series of improvements from Keolis, notably an overall on-time performance of 92%, with no individual line below 90%.

The French company's subsidiary, Keolis Community Services, agreed to the improvements in writing, the MBTA said in an Aug. 17 statement.

Other focus areas under the five-month agreement will include staffing, operations, equipment maintenance, customer service, fare collection and winter resiliency plans.

Additional provisions include ensuring that 65 locomotives are available for service each weekday; providing the required coach seating capacity; a review of the system schedule and revisions based on customer demand; staff training; and a new life cycle maintenance plan for early detection of maintenance needs.

Keolis took over MBTA's commuter rail operations on July 1, 2014.

 

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