From pervasive discrimination at work to the dangers of #BankingWhileBlack, Black people in America face serious hurdles when engaging with the financial services. Join us for a panel discussion featuring guests from the upcoming Access Denied: Systemic Racism in Financial Services podcast.

Despite tangible evidence dispelling that it's hard to find Black talent, the financial services have yet to crack the code when it comes to building a representational workforce. But is it a sufficient solution on its own?

Jane Fraser, President of Citigroup and CEO of Global Consumer Bank, shares her thoughts on becoming the firm’s next CEO, expresses her gratitude for the outpouring of support she’s received, and pays homage to all the women who have paved the path before her.

Innovation is key in today's dynamic market. Suni Harford, president, asset management at UBS walks us through two significant innovations she drove in the asset management industry this year — including a ground-breaking approach to climate change and sustainable investing.

Customers' needs and expectations changed drastically in 2020, overturning conventional thinking about their experience in the process. How can we strike the right balance between embracing digital channels and recognizing the value of human touch?

What Jason Gardner, founder and CEO of Marqeta, has learned leading a 450-person fintech from home.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

The Bond Buyer's Rising Stars Week continues as three members of the newly minted class -- Moody's Investors Service senior analyst Adebola Kushimo, Stifel director Roberto Ruiz, and Fieldman, Rolapp & Associates senior vice president Rachel Chang-Kwei -- join moderator Andrew Belinfanti-Knight, a managing director at UBS and a member of the inaugural Rising Stars class of 2016, for a discussion on diversity and inclusion in municipal finance.

A conversation with Greg Carmichael, Chairman, President and Chief Executive Officer, Fifth Third Bancorp discussing the consumer banking trends and lessons learned during the pandemic.

Treasurer Ma has championed programs to give minority and women-owned businesses a seat at the table throughout her career. A mission of the Treasurer is increasing diversity to increase equitable outcomes.

It may be a long time before corporate travel resembles anything close to normal. While most organizations keep their generic travel bans in place, which increasingly look likely to last for the remainder of the year, what are the predictions around restarting business travel in the near future?

This year's social and economic upheaval due to the pandemic and protests against racism is also impacting hiring and recruitment at banks. Hear what companies are doing to change employment practices in response to these crises.

Claudine Gallagher, Head of Americas at PNB Paribas speaks with Arizent CEO Gemma Postlethwaite about servant leadership, sponsorship vs mentorship, and what it will take to attract and retain women in financial services.

Stephanie Epstein, Managing Director, Global Head of Models Infrastructure at BlackRock talked with Gemma Postlethwaite, CEO of Arizent in the early days of the Covid-19 crisis about purpose-led workforce management and how the crisis may have lessons for leadership in supporting the needs of diverse teams.

Michal Katz, Head of Investment and Corporate Banking in the Americas at Mizuho talks with Gemma Postlethwaite, CEO of Arizent, about organizational flexibility born out of the Covid-19 crisis and supporting the long-term diverse needs of a distributed workforce.

Erminia Johannson, Group Head North America, Personal and Business Banking at BMO and Gemma Postlethwaite, CEO of Arizent talk about adapting to new modes of working, discernment and decision making, and how the Covid-19 crisis has shown how to accelerate change in an organization.

Managing a major lender in the midst of COVID fears and social unrest has required a rethink of banking norms. Exploring the executive decisions all leaders must consider is the recipient of American Banker’s Banker of the Year award.