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The industry has long talked about embracing digital technology — but the time for talk may be over.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

After COVID-19 left NYC with a ratings downgrade, the city offered retail investors first crack at its $1 billion GO deal. The San Francisco Public Utilities Commission will be the first issuer to publicly list on an international exchange in an attempt to lure foreign investors.

Gov. Gretchen Whitmer signed a $63B fiscal 2021 budget into law last week that Moody's views as a credit positive for local governments.

During a Fixed Income Market Structure Advisory Committee meeting Monday, members said they anticipate volatility as issuers await word on future stimulus, vaccines for COVID-19 and try to figure out what to disclose to investors.

A U.S. Supreme Court ruling that affirmed the existence of Indian reservations across the eastern half of the state will mean lost tax revenue, officials said.

With its credit ratings intact after the economic blow from the pandemic, Dallas will go to market with $293 million of bonds.

Sinking fund overfunding is the primary driver of these audits, with the IRS making sure the overfunding does not result in an arbitrage situation.

The federal funds rate target should remain at the zero lower bound until inflation reaches 2% and remains headed higher, Federal Reserve Bank of Chicago President Charles Evans said Monday.

A Washington utility's ratings will survive Boeing's decision to move 787 production to South Carolina, but local economy may not be so lucky.