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2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.
October 6
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Kim Olsan, senior vice president at FHN Financial talks with The Bond Buyer's Lynne Funk about trading the municipal market in the COVID era. Olsan trades the short- and intermediate but she has some thoughts about high-yield and taxables as well. (36 minutes)
October 1
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East Providence Mayor Bob DaSilva and Planning Director Bill Fazioli tout the Rhode Island city's initiatives, including brownfield site conversions. Paul Burton hosts. (18 minutes)
September 29 -
Breckinridge Capital Advisors’ Rob Fernandez, Director of ESG Research, and Andrew Teras, Senior Vice President, talk about how climate change can impact the municipal bond market as the country faces increased risks from coastal flooding, wildfires and drought. Chip Barnett hosts (24 minutes)
September 24 -
Ann-Charlotte Eliason, head of Nasdaq's Sustainable Bond Network, and Emily Robare, who leads ESG credit analysis for Gurtin, a PIMCO company, talk the current state and future of ESG, social, green and impact investing in munis through the lens of both domestic and international investors. Lynne Funk hosts. (38 minutes).
September 23
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Lisa Daglian, executive director of the Permanent Citizens Advisory Committee to the MTA, and MTA board member Andrew Albert say supporting mass transit is the best way to rejuvenate the economy in New York and nationally. Paul Burton hosts. (27 minutes)
September 22
