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Vicki Shapiro

Information Technology Manager

Vicki Shapiro is the Information Technology (IT) Manager of USAA’s Member Authentication team responsible for providing business process ownership for identifying and verifying members contacting USAA.� She has 30 years experience in developing and implementing IT solutions, including electronic records management and identity and access management.� Vicki has the Global Information Assurance Certification (GIAC) for Law of Data Security and Investigations (GLEG).� She has been the project manager on million-dollar IT projects and a certified Project Management Professional (PMP) since 1995.