Help
To reach our Customer Service department, please call:
(800) 221-1809
8:30 am - 5:30 pm ET
Or you may write us at:
The Bond Buyer Customer Service Department
One State Street Plaza, 27th Floor
New York, NY 10004
E-mail: custserv@sourcemedia.com
For subscriptions or renewals, please call (888) 807-8867 or e-mail bbsubscribe@sourcemedia.com
Frequently Asked Questions
| Password and Online Access |
| My Subscription |
| Information in the Bond Buyer Newspaper and Online |
| Advertising |
| Market Statistics |
| Help Index |
Password and Online Access
Question: I forgot my password or the password I'm using isn't working. What should I do now?
Answer: Please click here to email your username and password to you, or contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET.
Question: I can't get access to the system - why?
Answer: Your subscription may have expired or there may be some other problem. Please contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET.
Question: How many people can use my user id and password?
Answer: Per the subscription agreement that you accepted when you became a subscriber, your user id and password can only be used by you.
Question: What if I want more than one person wants to use my user id and password?
Answer: Please contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: I received an “ACCESS DENIED!” message. What do I do now?
Answer: This is to insure that there are no unauthorized users accessing the website, so please ensure to click the “Log Out” button before you exit your Internet browser.
Question: I am using the correct user ID and password, but still cannot log in to the site? Why is that?
Answer: Please make sure that your user ID and password are case-sensitive, and are less than 8 characters.
My Subscription
Question: How do I purchase a subscription?Answer: Please contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET to purchase a subscription.
Question: Can my expiration date for the online service match the expiration date for my newspaper subscription?
Answer: Yes, we can arrange that for you. Please contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: How do I find out or know when my subscription expires?
Answer: You will be contacted by our renewal department prior to the expiration of your subscription, or you can contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET.
Question: How do I change my newspaper delivery address?
Answer: Please contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET.
Question: Can my online subscription be invoiced with my newspaper subscription?
Answer: Yes, we can arrange that for you. Please contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: Can my archive subscription be invoiced with my newspaper subscription?
Answer: Yes, we can arrange that for you. Please contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: Are trial subscriptions available?
Answer: Yes, you can arrange for a trial subscription online or you can contact the Subscription Department, Monday-Friday at 888-807-8867 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: After I subscribe, how soon can I start receiving my paper or the online service?
Answer: You will be able to receive The Bond Buyer Online once we have verified your e-mail address and payment information. We are normally able to do this within 24 business hours. If you order the newspaper, you should receive your first paper within five (5) business days.
Question: What should I do if my paper does not arrive or is damaged?
Answer: Please contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET. We'll either give you access to our online service for that day or mail you a new copy of the paper.
Question: When is The Bond Buyer not published?
Answer: The Bond Buyer is not published on weekends, federal holidays, or the day after Thanksgiving. The Bond Buyer reserves the right to change its publication schedule, and will make every effort to notify its readers if the non-published dates were to change.
Information in the Bond Buyer Newspaper and Online
Question: How can I get article reprints, back issues, single issues, or multiple copies of an article?Answer: Please contact Denise Patratos at 212-803-6557 Monday-Friday 9:00 am - 5:00 pm ET or email denise.patratos@sourcemedia.com and she'll be happy to help you.
Question: Can the information on The Bond Buyer Online be downloaded?
Answer: The information on The Bond Buyer Online is to be read solely by the subscriber, and is not intended to be downloaded or disseminated to others. Complete details about our information can be found in our Subscriber Agreement, which can be accessed from our home page. For information about multiple user site license agreements, please contact the Subscription Department, Monday-Friday at 800-982-0633 or email bbsubscribe@sourcemedia.com, Monday-Friday 9:00am – 5:00pm ET.
Question: How do I use the The Bond Buyer Editorial Archive?
Answer: You first need to be a registered subscriber to The Bond Buyer with Archive to access the editorial archive. Please contact the Subscription Department, at 888-807-8867 or email bbsubscribe@sourcemedia.com Monday-Friday 9:00am – 5:00pm ET to register for this premium service.
After you are registered for additional help you can:
- Review the information in our Help section. Click on "Editorial Archive" for details.
- Review the help information on the editorial archive search page.
- There you'll find directions for filing out the editorial archive, including information about using standard operators to refine your search. Please contact Customer Service at 1-800-221-1809 or 212-803-8333, or email custserv@sourcemedia.com Monday-Friday, 8:30 am - 5:30 pm ET and they will be happy to provide you with additional help
Answer: Since 1891, The Bond Buyer has served as the only daily trade paper committed to serving the municipal bond industry. Each day, The Bond Buyer provides complete market coverage, concise commentary, a new-issue calendar, in-depth statistical data and much more. Additionally, The Bond Buyer carries numerous special supplements and issues each year highlighting market statistics and analysis, industry events and cutting-edge topics. Whether you're a professional in the industry or looking to reach professionals in the industry, The Bond Buyer is the only place to turn to for daily municipal industry news and insights.
Question: When does the regional news section get updated?
Answer: Please be advised that each regional section is updated at least 1 time a week, as well as supported by breaking news.
Advertising
Question: How do I get a media kit?
Answer: Please click on the link titled “Media Kit” under “Advertise” on the left side of the BondBuyer.com home page. Please be advised that these can be downloaded in PDF from from the website.
Question: How do I obtain an editorial calendar?
Answer: The editorial calendar is located within the “Media Kit,” which is located under “Advertise” on the left side of the BondBuyer.com home page.
Please be advised that these can be downloaded in PDF form from the website.
Question: How do we find information on the sealed bids invitation and putting a sale on the New Issues Calendar?
Answer: Please call 212-849-5144 or fax your sealed bid/NOS/POS to 212-404-8155.
Question: How do we find information on advertising Notices of Competitive Sales, Redemption Notices, and other Legal Notices?
Answer: Please contact Horace James, Sales Manager , at 212-803-8471 or email him at Horace.James@sourcemedia.com.
Question: How do we find information on advertising Requests for Proposals and Employment Advertising?
Answer: Please contact Horace James, Sales Manager, at 212-803-8471 or email him at Horace.James@sourcemedia.com.
Question: How do we find information on Display Advertising?
Answer: Please contact William Baneky, Group Display Advertising Director, at 212-803-8481 or email him at william.baneky@sourcemedia.com.
Market Statistics
Question: How do we find information on rankings and other market statistics?
Answer: Please contact Matthew Kreps, Statistics Editor, at 212-803-8237 or email him at matthew.kreps@sourcemedia.com.
Help Index
The Bond Buyer TodayDisplays links to all stories, articles, and statistics from The Bond Buyer Today market sectors: Headlines, Digest, News In Brief, Market News, Regional News, Washington, Investors & Investors and Underwriters & Dealers. Clicking the link returns the complete story, article or statistics page.
Legal Notices
Link to Requests for Proposals, Competitive and Negotiated Sales, Competitive and Negotiated sales results and New Issues Calendars, Bond Redemptions, and other Legal Notices.
Market Statistics
View all the statistical information from The Bond Buyer and special Bond Buyer Online unique statistical charts and tables. Link to daily, weekly, monthly, quarterly, mid-year and full-year statistics and the new market statistic archive(premium service).
Executive Placement
This section matches people and positions together in a confidential manner. Opportunities are listed by position and company profiles are also provided. Information is also provided for job seekers looking to post their qualifications in a resume database. This feature is available to everyone viewing The Bond Buyer Online.
Products & Services
All of the services listed below are available to everyone viewing The Bond Buyer Online.
The Bond Buyer Conferences -A listing of upcoming conferences sponsored by The Bond Buyer is displayed. Clicking the title of the
Upcoming Events - A listing of events sponsored by other financial institutions is displayed.
Bond Buyer Products - A listing of all the products & services offered by The Bond Buyer as well as information about other SourceMedia products that is vital to all municipal bond professionals.
Municipal Links - Included on this page are links for a variety of municipal bond related links.
Recent Issues
News articles from the past five days are displayed by date and market sector. Click the date link and view the titles of the stories and articles from that date by market sector.
Search
Basic Search Box - Type in a word(s) or phrase and receive a list of articles that match your search criteria
Editorial and the New Market Statistics Archive Search (premium service) - This type of search queries the entire news database since 1991. This option provides the ability to enter customized searches using operators such as and or to use predefined search criteria. It is available to all registered subscribers who have purchased The Bond Buyer Online with Archive addition. The Market Statistics Archive allows you to access all the market statistic information printed in the paper as well as new information. Some of the information in the archive goes back 100 years.
